Refund&Return Policy

At iRoger Hearing, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, we offer a clear and hassle-free return process. Please review the policy below.

1. Eligibility for Returns

You may request a return if all of the following conditions are met:

  • The return request is made within 30 days of receiving your order.
  • We accept returns for defective and non-defective products, provided the items are new, unused, and returned in their original condition.
  • The item must be returned with all original accessories, manuals, and packaging.
  • The item must not be damaged, altered, or show signs of misuse.
  • A valid proof of purchase (order number or receipt) is required.
  • No restocking fees apply.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us
    Email our support team at support@irogerhearing.com with your order number and reason for return.
  2. Return Authorization
    If your return is approved, we will provide return instructions, a return authorization number, and a downloadable return shipping label.
  3. Ship the Item
    Securely package the item and return it using the provided shipping label.

We also accept exchanges within 30 days of delivery. To request an exchange, please contact support@irogerhearing.com before returning your item.

3. Return Shipping Costs

  • Return shipping is free for approved returns within the United States.
  • If a return is due to damage caused by misuse, return shipping costs may be the customer's responsibility.

4. Inspection & Refund Processing

Once your returned item is received and inspected:

  • Refunds are processed within 5–7 business days.
  • Refunds are issued to the original payment method used at checkout.
  • Processing times may vary depending on your bank or credit card provider.

If you have questions regarding your refund, please contact us at support@irogerhearing.com.

5. Contact Information

iRoger Hearing Inc.
Email: support@irogerhearing.com
Phone: +1 805-227-8096

Business Address:
1500 N Grant St #4515
Denver, CO 80203
United States

Updated on January 12, 2026