At iRoger Hearing, we are committed to delivering your orders efficiently and securely. Please review our shipping terms below to understand our policies regarding order processing, delivery times, and shipping costs.
1. Order Processing
- Orders are typically processed within 1-2 business days (excluding weekends and holidays) after payment is confirmed.
- Once your order is processed, you will receive a confirmation email with tracking details.
- If any items are out of stock or delayed, we will notify you via email.
2. Shipping Methods & Delivery Time
We offer the following shipping options:
Domestic Shipping (Within the U.S.)
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
International Shipping
- Standard International Shipping: 10-20 business days (varies by location)
- Expedited International Shipping: 5-10 business days (varies by location)
- Customers are responsible for any customs duties or import taxes imposed by their country.
Note: Delivery times are estimates and may vary due to factors such as weather conditions, customs delays, or carrier issues.
3. Shipping Costs
- we offer free standard shipping to the U.S.
- Expedited Shipping Cost- $7.5 per order
- International shipping rates vary based on destination and package weight.
4. Tracking Your Order
- Once your order ships, you will receive an email with a tracking number and a link to track your package.
- If you do not receive tracking information within 3 business days of placing your order, please contact us at [email protected].
5. Lost or Delayed Shipments
- If your package is delayed beyond the estimated delivery time, please check the tracking details.
- If the package is lost in transit, contact us at [email protected], and we will assist in locating your order or issuing a replacement/refund.
- iRoger Hearing is not responsible for delays caused by shipping carriers or customs processing.
6. Shipping Address & Order Changes
- Please ensure your shipping address is correct before placing an order.
- Once an order is shipped, we cannot modify the address or reroute the package.
- If you need to change your order details before it ships, contact us as soon as possible.
7. Returns & Refunds
For information on returning a product, please refer to our [Return Policy].
8. Contact Us
If you have any questions about our shipping terms, feel free to reach out:
iRoger Hearing: [email protected]